One inbox for every channel
WhatsApp, Instagram and Facebook Messenger conversations for your team in one live inbox, with search and filtering by channel.
WASEL AI | واصل
Features
WASEL brings WhatsApp, Instagram and Facebook Messenger into one inbox, with an AI agent, customers, orders, analytics, teams and permissions, security and billing — available today.
Features
Every tool you need… in one platform
From the first message to the confirmed order: tools designed for how you sell through conversations. And we're upfront about what's available now and what's coming.
Available now Coming soon
An AI assistant that speaks your customers' dialect
Replies in Iraqi Arabic, Arabic and English, grounded in your own business information — not generic answers.
Auto-replies tailored to your page
Ready-made, editable replies for every kind of business: shops, restaurants, clinics or service companies.
Customers and conversations
A profile for every customer from their number, and a clear status for every conversation: open or closed, and who on your team has it.
Organize and track orders
Turn a conversation into an order and follow it from confirmation to delivery.
Hand over to a team member when needed
Anyone on your team can take a conversation with one click, reply personally and release it — and the AI assistant hands conversations over by itself when a person should help.
Performance reports and analytics
Clear reports on conversations, response times, sales and team performance.
Several pages and numbers, one account
Separate workspaces for your brands or branches, and more than one WhatsApp number depending on your plan.
Customer data protection and isolation
Each subscriber's data is isolated at the database level, with roles, permissions and an audit log of every important action.
Your products, prices and FAQs
Add product information, prices and FAQs for the assistant to rely on in its replies.
Available now
A solid foundation from day one
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Business accounts and workspaces
Create a business account, add workspaces for your brands or branches, and keep their data fully separated.
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Team roles and invitations
Invite owners, managers, sales, support and analysts. Each role sees only what it needs.
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Strong account security
Authenticator-app two-step verification, recovery codes, active session management and a security event history.
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Audit log
Every important change in your workspace is recorded with who made it and when.
How it works
Three steps… and your smart assistant is ready
No complicated setup, no code.
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Step 1
Create your account
Sign up with your email, confirm it and create your business's first workspace.
Available now
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Step 2
Connect your channels and add your business details
Securely connect your WhatsApp Business number, Facebook Page and Instagram account through Meta and add your opening hours and contact details.
WhatsApp, Instagram and Facebook Messenger available now
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Step 3
Customize your assistant and start receiving conversations
Receive and answer your customers' conversations with your team from one inbox.
Receiving conversations available now · assistant customization soon
Ready for every conversation to bring you closer to a new customer?
Create your free account, connect WhatsApp and let your team reply from one place.