WASEL AI | واصل
Frequently asked questions
Clear answers to the questions we hear most.
Frequently asked questions
Didn't find your answer?
Contact usDo I need any coding knowledge?
No. Everything happens in the dashboard: creating your account, connecting WhatsApp and inviting your team — no code at all.
Does it support Iraqi Arabic?
The platform's interface is available in Arabic and English. The AI assistant — currently in development — is designed to understand and reply in Iraqi Arabic, Arabic and English.
Can I connect more than one page?
Yes. You can create several workspaces for your brands or branches and connect more than one channel — WhatsApp numbers, Facebook Pages and Instagram accounts — within your plan's limits.
Can a team member step into a conversation?
Absolutely. Any team member with permission can take a conversation and reply personally at any time, then release or close it.
How is customer data protected?
Each subscriber's data is isolated at the database level, access is governed by roles and permissions, access tokens are encrypted and every important action is written to the audit log.
Can I add my team?
Yes. Invite team members by email and give each person a role such as manager, sales, support or analyst.
Can I cancel my subscription?
Yes, you can cancel or change your plan at any time from the billing page in your account.
How are AI messages billed?
Each plan includes a monthly number of AI replies within its limits, shown clearly on the pricing page and in billing. The AI replies themselves are still in development.
Ready for every conversation to bring you closer to a new customer?
Create your free account, connect WhatsApp and let your team reply from one place.